Coming to play in Fl….call us and we will come out to the gig to say hello!
note: We may play with backstage gear and knock stuff over

Actively Touring? Let’s Connect.

If you’re a full-time touring musician or crew member, we’d love to hear from you. Alien Ears is built by working musicians, for working musicians—and we take pride in being the go-to monitor company for those who live on the road and behind the scenes.

To get started:

• Text or Open a support ticket and include your contact info, links to your work, and references.
• Your inquiry will be directed to our general manager, who will review your details and reach out if it’s a fit.

We’re currently focused on supporting full-time touring professionals with verified experience. If you’re playing near us, give us a call—we’re always happy to come out and say hello.

Alien Ears is based near Tampa, Florida, just a short drive from Orlando. We’re always looking to connect with fellow musicians in the area.

The Alien Army

More than stars. More than gear. This is a movement.

The Alien Army isn’t just made up of headline artists—it includes the crews behind the scenes, the techs in the trenches, and the working musicians who make live music happen night after night.

We’re proud to have Alien Ears monitors on some of the biggest tours in the world, trusted by professionals who demand clarity, durability, and stage-ready sound. But the most important member of the Alien Army?

You.

Whether you’re playing local gigs, mixing FOH, or grinding through rehearsals, you’re part of a global community of musicians who choose Alien Ears not for hype—but for performance.

See the Alien Army in Action

Explore the artists, crews, and everyday musicians who trust Alien Ears:  >  Alien Army

What about your customer service

Customer Service 

Need help fast? We’ve got you covered. Alien Ears now offers multiple ways to reach us—because your time (and your gigs) matter.

What’s the fastest way to get support?

Text us.  For quick questions, updates, or order status, texting is often the fastest way to reach our team. It’s direct, fast, and musician-friendly.

Do you have a ticket system?

Yes.  Our support ticket system ensures that every inquiry is tracked and answered in the order received. Whether it’s a repair request, fit issue, or general question, submitting a ticket helps us respond efficiently and keep your case organized.

Submit a ticket via our Contact Page.

Can I call you?

Absolutely.  We’re available by phone during business hours. Whether you need help with impressions, want to talk through a fit issue, or just prefer a voice on the other end, we’re here.

Phone support is ideal for more detailed conversations or time-sensitive issues.

Do you offer support via WhatsApp?

Yes—we’re on WhatsApp.  For international customers or those who prefer mobile messaging, WhatsApp is a great option. You can send photos, ask questions, and get updates in real time.

What about email?

Email is always available.  If you prefer a written record or need to send attachments, email works great. We respond as quickly as possible, and it’s ideal for more detailed inquiries.

Which method should I use?
We keep cost down by being a small crew

Here’s a quick guide:

Who’s on the other end?

You’re talking to a tight-knit crew of musicians and techs—not a call center. Our team includes:

• Yolanda 
• Aja 
• Chuck
• André 

We know what it’s like to prep for a gig, troubleshoot gear, and chase deadlines. That’s why we respond like your crew—not your vendor.

Alien Ears is the longest-running independent custom in-ear monitor company in the world, proudly family-owned and operated by working musicians for over 19 years.  Based in the Tampa Bay area of Florida, we’ve built our legacy by crafting monitors that are tested on real stages—not just in sterile labs.

Our mission is simple: “Save the Hearing.” We believe every musician deserves high-quality, affordable in-ear monitors that protect their ears and elevate their performance. That’s why we offer pro-grade gear at near cost, without compromising on sound or durability.

What Sets Alien Ears Apart

• We’re a real lab—not a reseller.  Unlike companies that outsource production to hearing aid labs, we build everything in-house using proprietary drivers and components designed specifically for live music.
• We don’t just engineer sound—we live it.  Every Alien Ears model is tested at our own gigs, refined through real-world use until the sound signature is dialed in for clarity, punch, and comfort.
• No flashy endorsements—just tour-proven gear.  Our monitors are trusted by touring musicians worldwide, not because we hand them out at conventions, but because they deliver night after night.
• Full-service support.  We offer custom builds, repairs, reshells, and personalized service from people who understand the demands of live performance.
• Full-service support.  We offer custom builds, repairs, reshells, and personalized service from people who understand the demands of live performance.

Touring here?

We love connecting with fellow musicians. IF you are coming to town text us we will come out to the show!

Can My Audiologist Use Their Own Impression Material?

Yes — absolutely.  If you’re visiting an audiologist or ENT for ear impressions, they may prefer to use their own impression material. That’s perfectly fine and won’t affect your order.

What to Bring With You

To make the process smooth, be sure to bring our Audiologist Take-Along Sheet with you.  It includes all the specs and instructions they’ll need to create impressions that meet our standards.

You can download it here:  Alien Ears Audiologist Sheet (PDF)

A Word of Caution

Most audiologists are honest, caring professionals — but we’ve seen a few cases where things didn’t go as planned.

Some audiologists have financial partnerships with competing brands, and may try to steer you toward their products. In some cases:

• They’ve told customers they’d “send in the impressions” — but sent them to a competitor instead
• Weeks later, customers were contacted by that competitor and quoted double the price of Alien Ears monitors

How to Protect Yourself

• Make sure you leave with your impressions in hand — don’t let anyone mail them for you unless you trust them completely
• Bring the Audiologist Sheet so they know exactly what you need
• Print and bring your signed invoice/signature page (sent to your email after ordering) — this confirms your Alien Ears order and helps avoid confusion

Summary

• Yes, your audiologist can use their own impression material
• Bring the Audiologist Sheet and your signed invoice
• Politely insist on taking your impressions with you
• If anything feels off, trust your gut and ask questions

We’re here to help every step of the way — and we want you to get the best monitors possible, without the upsell or detour.

Thousands of Alien Ears customers have successfully taken their own ear impressions using our free, professional-grade kit — and we’re proud to offer that option.

But taking impressions should be done by a licensed audiologist or ENT 

Why We Still Recommend a Professional

While our kits are designed for accuracy and ease of use, they’re intended for professional application.  That’s why we require a signed waiver before shipping — to ensure customers understand the risks and responsibilities involved.

Ear impressions involve inserting material deep into the canal, and while most people do just fine, a trained professional can ensure:

• Proper depth and coverage
• Safe technique
• Optimal results for custom monitor fit

The Bottom Line

• Our kits are free and high-end, but intended for professional use
• We strongly recommend seeing a licensed audiologist or ENT for best results
• A signed waiver is required before ordering the kit

A Surprising Fact

We occasionally receive impressions from audiologists or ENTs that aren’t usable — about 5% fall short due to improper depth, shape, or technique.

Why Alien Ears Is Different

We’re proud to be the only company that sends out high-end impression kits for free — because we believe great monitors should be accessible, not overpriced.

Once we receive your impressions, we will update your tracking system (you will get a url to it when you order) and text (if you opt in) or send you an email confirming the date of arrival and whether they’re approved for production. If there’s an issue, we’ll let you know right away.

Please see video on what to expect when getting impressions at > http://www.alienears.com/impressions

Monitor Care 101

Essential Instructions for Getting the Most Out of Your In-Ear Monitors

Protecting Your Hearing and Your Monitors

• Always use a fast limiter in your signal chain.  This is critical for preventing sudden volume spikes that can damage your hearing and blow your monitor drivers. A limiter acts as a safety net, especially in live or unpredictable audio environments.
• Route the cord behind your shirt when possible.  This helps prevent accidental snags or pulls that could damage the cord or yank the monitors from your ears.
• Store your monitors in their case when not in use.  Leaving them out increases the risk of physical damage, dust exposure, or misplacement.

How to Insert Your Monitors Properly

1. Identify left and right monitors.  Most are labeled; if not, check the cord orientation.
2. Insert the right monitor using your right hand.  Hold the earpiece so the cable points downward.
3. Lift your outer ear (pinna) gently.  This opens the ear canal for easier insertion.
4. Insert the canal tip slowly and rotate into place.  You should feel a snug fit—almost like it “snaps” in.
5. Wrap the cord over your ear.  The built-in soft wire lets you shape it like an eyeglass hook for secure placement.

Daily Care and Long-Term Maintenance

Following these simple habits will extend the life of your monitors and ensure consistent performance:

• Wipe down the earpieces with a soft cloth after each use.
• Avoid exposing monitors to extreme temperatures (e.g., hot car dashboards).
• Never immerse monitors in water or attempt to clean the ear canals with liquid.
• Protect monitors from impact—dropping or sharp blows can cause internal damage.
• Always store them in the provided case when not in use.
• Use only the provided cleaning tool to clear the sound bores. Never insert other objects.
• Regularly inspect for earwax buildup.  To clean, gently insert the cleaning tool into the canal and remove any wax.

What Not to Do

• Do not pull monitors out by the cord.  This stresses the wire and can cause internal damage.
• Do not remove detachable cords after every use.  Frequent removal can loosen the plug over time. Only detach when necessary.
• Do not use harsh chemicals or abrasive cleaners.  Clean the exterior with a mild soap-and-water solution or rubbing alcohol.

Final Thoughts

Clean monitors in a safe environment will deliver years of reliable performance and hearing satisfaction. Treat them like precision instruments—because they are.

Happy Monitoring!

Yes — single monitors are available.  You’ll find them listed at the bottom of our main monitor product page.

When Would You Use a Single Monitor?

Single monitors are typically ordered as replacements for lost or damaged units.  If you’ve misplaced one side or had a monitor fail outside warranty, you don’t need to buy a full new set — we’ve got you covered.

A Word of Caution

We don’t recommend using a single monitor in one ear for regular performance or rehearsal.

Why?  Because it can lead to long-term hearing damage due to unbalanced exposure.  When one ear is protected and the other is exposed to full stage volume, your brain compensates — and that can push your open ear into dangerous territory over time.

Best Practice

If you’re down a monitor, grab a single replacement to restore your full setup.  Your ears — and your mix — will thank you.

Need help matching your model or color? Reach out and we’ll make sure your replacement fits perfectly.

Ambient ports (also called pressure vents) are small tubes built into your in-ear monitors. They run from the outside of the shell down the canal toward your eardrum. We now insert a special filter into the tube to help retain some low-end response — but there are trade-offs.

The Upside of Ambient Ports

• They let in outside sound, so you don’t feel completely isolated
• You can hear audience reactions, stage chatter, or cues from bandmates

The Downside

• Ambient ports only fit in the AE1 and AE2 models due to space limitations
• When the port is open, you lose almost all low-end response — yes, all
• Even with our special filter, you’ll still lose a significant amount of low-end

A Better Solution: Ambient Mics

Personally, I use an ambient mic that feeds into my personal monitor mix. It gives me full control and lets me hear everything clearly — without sacrificing low-end.

• You don’t need a fancy mic for this. Any basic room mic will do.
• A PZM (pressure zone mic) works well because of its wide pickup pattern
• Many venues already have ambient mics installed — talk to your sound tech
  

Pro tip: Bring your sound guy a Starbucks or some kind of peace offering.  It helps. You know what I mean.

One Last Word of Advice

Please don’t waste $1,100 on a belt pack with a built-in mic and limiter marketed as an “ambient solution.”  You can build a better setup for a fraction of the cost — and keep your low-end intact.

Color Options That Reflect You

At Alien Ears, we believe your in-ear monitors should look as good as they sound. That’s why we offer a wide range of free standard colors, plus the freedom to go fully custom — no limits, no cookie-cutter chart.

Free Standard Colors

(Colors may be added — check the color chart for updates)

All monitor shells are CLEAR the faceplate is colored to choice

• Clear
• Transparent Light Smoke
• Transparent Dark Smoke
• Transparent Black
• Transparent Ice Blue
• Transparent Dark Ice Blue
• Transparent Regular Blue
• Transparent Purple
• Transparent Red
• Transparent Orange
• Transparent Yellow
• Transparent Hot Pink
• Transparent Alien Green
• Transparent Brown (skin tone)
• Transparent Beige (skin tone)
• Milk Bottle White (opaque)

Sparkle Add-On

Want to add some shimmer?

• Sparkles added to any standard color: $15 total (for both monitors)
• Sparkles added to a custom color: FREE
• Sparkles for all G series monitors: FREE

What Counts as Custom?

We get this question a lot:

“Where’s your custom color chart?”

Here’s the truth: we don’t have one.  Because custom means you tell us what you want, and we make it happen.

How to Order a Custom Color

Just describe your dream combo in the color box at checkout.  Examples:

• “Viper red ”
• “gold sparkles on right and ice blue on left”
• “Alien green with purple glitter”

If you can imagine it, we can pour it.  We’ve created tens of thousands of monitors over the past decade — in every color combo you can think of.

Premium Faceplate Upgrades

Want something truly unique on the outside?

• Carbon Fiber, Wood, or Shell faceplates:  → $50 total (for both monitors)

Faceplates are the part everyone sees when they’re in your ears — so make them count.

Questions?

Still unsure? text us — we’re happy to help you design the perfect look.

Find Your Perfect In-Ear Monitor

Choosing the right in-ear monitor isn’t just about specs — it’s about finding the sound that fits you. Whether you’re laying down grooves, leading worship, or shredding solos, your monitor should match your style, your mix, and your role on stage.

Here’s a breakdown to help you decide:

 Entry-Level & Versatile Picks

AE1- Perfect for communications or anywhere you need isolation but still need to hear input.

AE2 – ?  A well-balanced, entry-level monitor with clean response across the spectrum. Ideal for newcomers or anyone needing a reliable, neutral mix.

AE3 – ?️  Dual low drivers and a full-range crossover give this model extra punch in the low end. A great step up for performers who want more depth without losing clarity.

AFR3 (Proprietary) – ?  A triple full-range setup with excellent clarity. Perfect for most musicians — except bassists and drummers who need deeper low-end response.

 Monitors with Enhanced Low-End

AE3
G8 – ?️  Think AFR3 clarity with added warmth. Delivers rich lows and crisp highs — great for rhythm-heavy roles. the work horse of the AE family

G12 (Proprietary) – ?  A powerhouse monitor with pristine clarity and a fat low end. Universally loved — suitable for any musician, any genre.

G16 – ?  Our flagship model. Loud, proud, and sonically immersive. Studio-grade clarity meets massive low-end for a truly elevated live mix.

For Drummers & Bassists

Custom molds offer isolation — which means you’ll start mixing like you’re in the studio. Kick, bass, and full mix need to be present and powerful.

Recommended: G8 or G16 These models deliver the low-end punch and transient response you need to lock in the groove.
you could use an AE3 but for the price difference the G8 is superior in clarity and low end.

For Keyboardists

Church players (pads, piano, organ, strings):  → AFR3, G8, G12, G16 — for warmth, clarity, and harmonic detail.

Prog rockers (Moogs, Mellotrons, ARPs):  → AFR3, G8, G12, G16 — for dynamic range and vintage synth grit.

 For Vocalists

→ AFR3, G12, G16  On a budget? The AE2 is a solid fallback. (We get it — vocalists aren’t always rolling in gear budgets.)

For Guitarists

Heavy players (Marshall stacks, drop D, headbangers):  → AE3 for raw clarity, AFR3 to make your tone pop, G8 for warmth  → Singing too? Go G8,G12 or G16 for vocal space and balance.

Versatile players (clean, crunch, lead):  → AFR3, G8, G12 — the G12 is our top pick for guitarists who want it all.

For Strings (Violin, Fiddle, etc.)

→ AFR3 and the G8 is our top sellers for string players thanks to its clarity and responsiveness.  → Want more low-end body and clarity? Try G8, G12, or G16 depending on how bold you want to go.

 Need Help Choosing?

Adding vocals or switching instruments can change your monitor needs. Reach out anytime — we’ll help you find the perfect fit for your ears, your instrument, and your sound.

Financing Your Alien Ears Monitors Order Through Our Website To finance your purchase, simply place your order directly on the Alien Ears website. The process is quick and easy—with just a few questions and instant approval in most cases.

Its Easy!
How to Order Your Custom Alien Ears Monitors

1. Place Your Order Order online or by phone. Choose your colors, options, and any customizations.

2. Impression Kit Selection If you need a free impression kit, it will be automatically selected at checkout.  Be sure to watch the impression video before getting started: Alien Ears Impression Guide

3. Visiting an Audiologist? Download and bring the Audiologist Take-Along Sheet to ensure the best possible ear impressions. (audiologist can use their own impression material)

4. After You Order You’ll receive an email with your order details and instructions. Print this email—it must be included with your impressions when you send them to our lab.

5. Send Your Impressions If you received a kit: make your impressions at home. If you already have impressions: package them with the printed email and ship them to the address on your form. ? You only pay for return shipping of your impressions to the lab. We cover the cost of shipping your finished monitors back to you!

6. Confirmation & Production Once we receive your impressions, we’ll email you to confirm everything is in order. We’ll then begin crafting your custom monitors—typically completed within 3–5 weeks (often sooner). You’ll get tracking info as soon as your package ships.

7. Enjoy the Sound of Victory! Your impressions are returned (we keep your scans on file as well) your monitors arrive, and you finally hear yourself clearly on stage. Cue the celebration. You might even feel inspired to name your firstborn after us (though “Alien” might raise eyebrows )

Alien Ears Customer Tracking System

1. What is the Alien Ears Customer Tracking System?

The Alien Ears Customer Tracking System allows you to follow your custom in-ear monitor order in real time. You’ll see every step of the process — from impression check in to completion — so you always know what’s happening with your monitors.

2. How do I access my personal tracking page?

You’ll receive a unique link by email and text once your order has been entered into our system. Simply click the link to view your personal tracking dashboard — no login required.

3. What information will I see on my tracker? Your tracker displays: The current stage of your order Technician notes and updates Shipping and tracking details will be sent via email.

4. How often is my tracker updated?

The tracker updates automatically each time your order moves to the next stage or a technician adds notes. You’ll also receive email and text updates when major milestones occur.

5. I lost my tracker link. How can I get it again?

No problem! text us at 833-204-0922

6. Can I communicate with the technician through the tracker?

The tracker itself is read-only, but you can reply to any update text or contact us directly if you have questions. Our support team will make sure your message gets to the right person.

7. Can I use the same tracker for multiple orders?

Each order has its own unique tracking page unless the monitors were purchased together. If you have multiple individual orders, you’ll receive separate tracking links for each one unless they were purchased together at the same time.

8. What happens after my build is complete?

Once complete, you will be contacted that your monitors are finished and that your progress tracker has been deactivated. You will receive an email with your shipping tracking number and any technician notes about your completed order.

9. What if the tracker doesn’t update?

Be aware that some processes take much longer than others so sometimes things may move fast then slow during other processes. You wait till the next batch goes thru and then you will see movement on the tracker.

10. Is my personal information secure?

Yes. Each customer has their own private database and secure tracking link.

No login or public access is allowed to other customers’ data.

11. Can I access my tracker on mobile?

Absolutely! The Alien Ears Tracker is mobile-friendly and works on all major devices — iPhone, Android, tablet, and desktop.

12. Do I need an account or app to use the tracker? No account or app is needed. Simply use the link sent to you.

⏱️ Production Turnaround Time Standard Orders: Our typical turnaround time is 3–5 weeks, with most orders completed on the shorter end. ⏳ Please note: actual timing may vary depending on current lab volume. Rush Orders: Need your monitors faster? We offer Rush Service with delivery in 2-4 business days—often sooner, depending on demand. ⚡ Rush availability may fluctuate, so feel free to contact us for current estimates. Special Requests: Have unique timing needs or special circumstances? ? Just give us a call—we’re happy to work with you to find the best solution.

To receive service, please fill out the service form at: http://www.alienears.com/service

Note: If you are returning a wireless unit for repair, please call us first.

Fit Issues

• Warranty remolds are available for 30 days from the date you received your monitors.
• If your monitors are too big, we can reduce their size without a full remold.
• If they’re too small, we can build up the seal points.
• It’s always best to send your impressions along with your monitors, just in case.

Cord and Socket Issues

• If the issue is with the cord (and not the socket), please purchase a new cord.
• If you suspect a socket issue on one side, try swapping the left cord to right and vice versa, if the problem moves to the other side it is a socket issue. 
• Socket repairs are covered under your 1-year warranty.

Distortion or Buzzing

• Check the sound bores (holes) for earwax or debris. Even a small amount can cause distortion or buzzing.

Additional Notes

• Do not send units in a hard-shelled tour case.
• Cords are not needed for repairs.
• If your monitors are cutting in and out or not functioning, try swapping the cord to confirm whether the cord is the issue.
• If only one monitor is malfunctioning, you may send in just that monitor. We do not need the cord.

Once we receive your repair, you will be notified by email that it is in-house and being processed. Repairs are completed in the order they are received. We understand you need your monitors for gigs and will work to get them back to you as quickly as possible.

Warranty details are available at: http://www.alienears.com/warranty

IMPORTANT: To receive service, please fill out the service form at: http://www.alienears.com/service

Available Accessories and Replacement Parts
All parts listed below are subject to stock quantities

• Cords
• Cases
• Cleaning tools
• Shirt clips

AEW12 Wireless Components:

• Antennas
• Power supplies
• Rack ears
• Body packs

Please note: We do not sell drivers or internal monitor components.  If you require service, please refer to our Service FAQs.

View available parts here: http://www.alienears.com/parts

You can see all of our Policy and Warranty info here> http://www.alienears.com/warranty