FAQs

Its Easy!
How to Order Your Custom Alien Ears Monitors

1. Place Your Order Order online or by phone. Choose your colors, options, and any customizations.

2. Impression Kit Selection If you need a free impression kit, it will be automatically selected at checkout.  Be sure to watch the impression video before getting started: Alien Ears Impression Guide

3. Visiting an Audiologist? Download and bring the Audiologist Take-Along Sheet to ensure the best possible ear impressions. (audiologist can use their own impression material)

4. After You Order You’ll receive an email with your order details and instructions. Print this email—it must be included with your impressions when you send them to our lab.

5. Send Your Impressions If you received a kit: make your impressions at home. If you already have impressions: package them with the printed email and ship them to the address on your form. ? You only pay for return shipping of your impressions to the lab. We cover the cost of shipping your finished monitors back to you!

6. Confirmation & Production Once we receive your impressions, we’ll email you to confirm everything is in order. We’ll then begin crafting your custom monitors—typically completed within 3–5 weeks (often sooner). You’ll get tracking info as soon as your package ships.

7. Enjoy the Sound of Victory! Your impressions are returned (we keep your scans on file as well) your monitors arrive, and you finally hear yourself clearly on stage. Cue the celebration. You might even feel inspired to name your firstborn after us (though “Alien” might raise eyebrows )

Alien Ears Customer Tracking System

1. What is the Alien Ears Customer Tracking System?

The Alien Ears Customer Tracking System allows you to follow your custom in-ear monitor order in real time. You’ll see every step of the process — from impression check in to completion — so you always know what’s happening with your monitors.

2. How do I access my personal tracking page?

You’ll receive a unique link by email and text once your order has been entered into our system. Simply click the link to view your personal tracking dashboard — no login required.

3. What information will I see on my tracker? Your tracker displays: The current stage of your order Technician notes and updates Shipping and tracking details will be sent via email.

4. How often is my tracker updated?

The tracker updates automatically each time your order moves to the next stage or a technician adds notes. You’ll also receive email and text updates when major milestones occur.

5. I lost my tracker link. How can I get it again?

No problem! text us at 833-204-0922

6. Can I communicate with the technician through the tracker?

The tracker itself is read-only, but you can reply to any update text or contact us directly if you have questions. Our support team will make sure your message gets to the right person.

7. Can I use the same tracker for multiple orders?

Each order has its own unique tracking page unless the monitors were purchased together. If you have multiple individual orders, you’ll receive separate tracking links for each one unless they were purchased together at the same time.

8. What happens after my build is complete?

Once complete, you will be contacted that your monitors are finished and that your progress tracker has been deactivated. You will receive an email with your shipping tracking number and any technician notes about your completed order.

9. What if the tracker doesn’t update?

Be aware that some processes take much longer than others so sometimes things may move fast then slow during other processes. You wait till the next batch goes thru and then you will see movement on the tracker.

10. Is my personal information secure?

Yes. Each customer has their own private database and secure tracking link.

No login or public access is allowed to other customers’ data.

11. Can I access my tracker on mobile?

Absolutely! The Alien Ears Tracker is mobile-friendly and works on all major devices — iPhone, Android, tablet, and desktop.

12. Do I need an account or app to use the tracker? No account or app is needed. Simply use the link sent to you.

⏱️ Production Turnaround Time Standard Orders: Our typical turnaround time is 3–5 weeks, with most orders completed on the shorter end. ⏳ Please note: actual timing may vary depending on current lab volume. Rush Orders: Need your monitors faster? We offer Rush Service with delivery in 2-4 business days—often sooner, depending on demand. ⚡ Rush availability may fluctuate, so feel free to contact us for current estimates. Special Requests: Have unique timing needs or special circumstances? ? Just give us a call—we’re happy to work with you to find the best solution.