Alien Ears

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Service Request

IMPORTANT BEFORE SENDING FOR SERVICE:

  • If you are having sound issue please look down each sound port (tube) and make sure there is no ear wax in them.
    If so try cleaning them with the tool cleaning tool we sent
  • If you are having a issue with your monitors cutting out on one side try swapping the cord side left for right and vice versa to see if the issue moves to the other side. If it does then it is a cord issue if it does not then you may have a socket issue and need service
  • If both sides are not functioning you will need to try a new cord.

IMPORTANT BEFORE SENDING FOR SERVICE:

  • 1. Fill out the form below, sign and click Submit
  • 2. Your repair slip comes up right away (and is emailed to you) with your job number and our address
  • 3. Print the slip and put it in the box with your repair
  • Do not send units with hard shelled tour cases
  • Cords are not needed for repairs
  • AEW12 Wireless repairs please contact before returning

Fill in the form below and sign at the bottom. You will get a repair slip with your job number to print and put in the box with your monitors.

Your details

Where we ship it back

Your repair

Shipping notice: Please do not send your monitors in oversized plastic cases (for example the Alien Tour Case, Pelican or OtterBox). They increase shipping costs and may incur additional charges.

Fit issues and impressions
Remove any red wax from your impressions and test fit them for snugness. If they fit closely, we may do a quick adjustment (build-up or trim). If the fit is way off, new impressions will be required. Always include your impressions with your monitors.

Fit guarantee and warranty
A new 30-day fit guarantee begins once your monitors return to you. The warranty begins when you receive your monitors, not when you start using them.

Repair timeline
Repairs are serviced in the order received. We don't promise turnaround times, but we do promise care and precision. You'll get an email as soon as your repair is checked in.

Sign below

By signing you agree to the repair terms above.

Next you will get a repair slip with your job number to print and put in the box.