Family Business
What about your customer service
Customer Service
Need help fast? We’ve got you covered. Alien Ears now offers multiple ways to reach us—because your time (and your gigs) matter.
What’s the fastest way to get support?
Text us. For quick questions, updates, or order status, texting is often the fastest way to reach our team. It’s direct, fast, and musician-friendly.
Do you have a ticket system?
Yes. Our support ticket system ensures that every inquiry is tracked and answered in the order received. Whether it’s a repair request, fit issue, or general question, submitting a ticket helps us respond efficiently and keep your case organized.
Submit a ticket via our Contact Page.
Can I call you?
Absolutely. We’re available by phone during business hours. Whether you need help with impressions, want to talk through a fit issue, or just prefer a voice on the other end, we’re here.
Phone support is ideal for more detailed conversations or time-sensitive issues.
Do you offer support via WhatsApp?
Yes—we’re on WhatsApp. For international customers or those who prefer mobile messaging, WhatsApp is a great option. You can send photos, ask questions, and get updates in real time.
What about email?
Email is always available. If you prefer a written record or need to send attachments, email works great. We respond as quickly as possible, and it’s ideal for more detailed inquiries.
Which method should I use?
We keep cost down by being a small crew
Here’s a quick guide:
| Support Type | Best For | Response Speed |
|---|---|---|
| Text | Quick updates, order status, simple questions | Fastest |
| Ticket System | Repairs, service requests, tracking issues | Fast |
| Phone | Detailed questions, urgent issues | Fast unless we are in production |
| International support, mobile messaging | Fast | |
| Attachments, detailed inquiries | Moderate |
Who’s on the other end?
You’re talking to a tight-knit crew of musicians and techs—not a call center. Our team includes:
- Yolanda
- Aja
- Chuck
- André
We know what it’s like to prep for a gig, troubleshoot gear, and chase deadlines. That’s why we respond like your crew—not your vendor.
Alien Ears is the longest-running independent custom in-ear monitor company in the world, proudly family-owned and operated by working musicians for over 19 years. Based in the Tampa Bay area of Florida, we’ve built our legacy by crafting monitors that are tested on real stages—not just in sterile labs.
Our mission is simple: “Save the Hearing.” We believe every musician deserves high-quality, affordable in-ear monitors that protect their ears and elevate their performance. That’s why we offer pro-grade gear at near cost, without compromising on sound or durability.
What Sets Alien Ears Apart
- We’re a real lab—not a reseller. Unlike companies that outsource production to hearing aid labs, we build everything in-house using proprietary drivers and components designed specifically for live music.
- We don’t just engineer sound—we live it. Every Alien Ears model is tested at our own gigs, refined through real-world use until the sound signature is dialed in for clarity, punch, and comfort.
- No flashy endorsements—just tour-proven gear. Our monitors are trusted by touring musicians worldwide, not because we hand them out at conventions, but because they deliver night after night.
- Full-service support. We offer custom builds, repairs, reshells, and personalized service from people who understand the demands of live performance.
- Full-service support. We offer custom builds, repairs, reshells, and personalized service from people who understand the demands of live performance.
Touring here?
We love connecting with fellow musicians. IF you are coming to town text us we will come out to the show!