Customer Service That Puts Musicians First
We get it — when you’re investing in gear, you want answers fast. And while we could hire a full call center to handle every phone call and email instantly, that would drive up prices to match the big-name brands.
But that’s not what Alien Ears is about.
Our mission has always been to get working musicians into high-quality in-ear monitors at a reasonable cost — without the markup.
Why We Keep It Lean
In the past, we’ve struggled to keep up with the volume of messages. There are only two of us handling a mountain of emails and phone calls — and we’re musicians too, just like you.
But we’ve made some smart upgrades to serve you better: